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E-commerce

Few people, a lot of systems.

An e-commerce team of twenty touches a dozen platforms and hits two periods a year when being one person short is genuinely expensive.

“We have logins to about fifteen systems and I honestly could not tell you who can get into all of them.”
The version of this we hear most often

The access record earns its keep here

Storefront, payments, advertising, fulfilment, support and analytics all have their own logins, and most of them sit outside any identity system.

Peak coverage planned early

Knowing in September that two of the three people who can handle fulfilment escalations are away in November is worth a great deal.

Platform skills counted, not claimed

How many people can actually run the advertising account, which is almost always fewer than you would guess.

Where to start

The responsibilities this trade has to place.

Six that almost every company in this line of work has, whether or not anybody has written them down. Each needs one owner, one backup and a way of showing it happened.

  • Storefront and catalogue upkeep
  • Payment reconciliation
  • Advertising account ownership
  • Fulfilment escalations
  • Customer support coverage
  • Supplier reordering
Demo data

Responsibility map

Every function, every responsibility, and the empty slots.

Finance

Monthly close

Claire Dubois

Supplier payments

Idris Hassan

Operations

Supplier onboarding

Sophie Marchetti

Monthly supplier reconciliation

No owner

Marketing

Campaign planning

Laura Gómez

Lead reporting

Laura Gómez

Customer Success

Customer onboarding

Emma Johnson

Escalations

Emma Johnson

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Run your team with clarity.

From the moment someone joins to the day their responsibilities are handed over, Orglume keeps your people, their work and your organization connected.

Set up from a spreadsheet · Nothing about the AI is metered · [email protected]