E-commerce
Few people, a lot of systems.
An e-commerce team of twenty touches a dozen platforms and hits two periods a year when being one person short is genuinely expensive.
“We have logins to about fifteen systems and I honestly could not tell you who can get into all of them.”
The access record earns its keep here
Storefront, payments, advertising, fulfilment, support and analytics all have their own logins, and most of them sit outside any identity system.
Peak coverage planned early
Knowing in September that two of the three people who can handle fulfilment escalations are away in November is worth a great deal.
Platform skills counted, not claimed
How many people can actually run the advertising account, which is almost always fewer than you would guess.
Where to start
The responsibilities this trade has to place.
Six that almost every company in this line of work has, whether or not anybody has written them down. Each needs one owner, one backup and a way of showing it happened.
- Storefront and catalogue upkeep
- Payment reconciliation
- Advertising account ownership
- Fulfilment escalations
- Customer support coverage
- Supplier reordering
Responsibility map
Every function, every responsibility, and the empty slots.
Finance
Monthly close
Claire Dubois
Supplier payments
Idris Hassan
Operations
Supplier onboarding
Sophie Marchetti
Monthly supplier reconciliation
No owner
Marketing
Campaign planning
Laura Gómez
Lead reporting
Laura Gómez
Customer Success
Customer onboarding
Emma Johnson
Escalations
Emma Johnson
Also relevant
Run your team without building an HR department.
Run your team without building an HR department.
Other trades
Not quite your line of work?
Run your team with clarity.
From the moment someone joins to the day their responsibilities are handed over, Orglume keeps your people, their work and your organization connected.
Set up from a spreadsheet · Nothing about the AI is metered · [email protected]