Authority
Know who can decide what.
Spend limits, contract signature, refunds, hiring, discounting. In most small companies these live in the founder's head, which means every decision either waits for them or gets made by somebody guessing.
Who can decide what
Supplier spend approval
Decision ownership
Customer refunds
Owner
Customer Success Manager
Limit
€500
Escalates to
Head of Customer Success
Bands, not a single approver
Supplier spend up to a thousand sits with a team manager, to ten thousand with the operations director, above that with the managing director. Written down, it stops being a conversation.
Authority belongs to the role
It travels with the position rather than the person, so a new operations director inherits the limit and a departing one stops holding it on the day they leave.
It answers the operational question directly
Asked who needs to approve a particular refund, Orglume names the person, states the limit that applies and shows the rule it came from.
Absence does not stop decisions
Every authority has a recorded delegate. A decision queuing for a fortnight behind somebody's holiday is a failure of preparation, not of process.
Questions this answers
The things you currently have to ask somebody.
Each of these is a question an owner asks regularly and currently answers from memory, a spreadsheet, or by interrupting whoever is nearest.
Who can approve this supplier invoice?
Who may sign this contract?
Who approves a refund over five hundred?
What can this role decide without asking?
Who is covering the operations director's approvals this week?
Where this stops
What it does not do.
Orglume records and answers questions about authority; it does not enforce it. It will not block a payment, countersign a contract or stop somebody exceeding their limit in another system — those controls live in the systems that hold the money. What it removes is the far more common failure, which is nobody being able to say whose decision something was supposed to be.
Next
Where this connects.
Run your team with clarity.
From the moment someone joins to the day their responsibilities are handed over, Orglume keeps your people, their work and your organization connected.
Set up from a spreadsheet · Nothing about the AI is metered · [email protected]