Responsibilities
And if it goes wrong, then who?
Ownership answers who does it. Escalation answers who decides when it cannot be done, or when doing it exceeds what the owner may approve.
A named route, per responsibility
Not a general org-chart assumption. The escalation for a supplier dispute may not be the owner's line manager, and writing it down is the only way anyone will know.
Tied to authority limits
Where a responsibility involves spend or a commitment, the escalation is the person whose authority covers the next band up.
Works when people are away
An escalation route that ends at someone on holiday resolves to their delegate, so the path is never a dead end.
Responsibilities
The rest of this area.
The work the business depends on, as objects with owners rather than assumptions.
Ownership
One named owner per responsibility, and what that means in practice.
Backups
The second name, and the responsibilities that do not have one.
Key-person risk
What the business depends on one person for.
Evidence
How you know a responsibility was actually discharged.
Recurring work
Monthly, quarterly and annual obligations that arrive whether you remember or not.
Run your team with clarity.
From the moment someone joins to the day their responsibilities are handed over, Orglume keeps your people, their work and your organization connected.
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